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Refunds & Exchanges


Delivery

At Tanoa New Zealand Limited, we can deliver to any mainland New Zealand physical address. (excluding Chatham Islands & Stewart Island).

 

 

For delivery please allow: 
2 - 3 working days for Auckland deliveries 
3 - 4 working days for North Island deliveries 
5 - 6 working days for South Island deliveries 
Rural Deliveries: 2-3 extra days for rural deliveries. Please mention your RD number when placing your order.

 

 

Around public holiday periods - please allow a few extra working days. Also, during the Christmas period please anticipate courier delivery to take a little longer than usual.

 

 

International Deliveries

At present Tanoa New Zealand only delivers to addresses within New Zealand and Australia.

 

 

With respect to deliveries to Australia, parcels are sent by international courier with expected delivery time frame of between 2-6 working days.

 

 

Returns

Tanoa New Zealand aims to make sure you are happy with your purchase. However if you are not satisfied with your purchase Tanoa New Zealand will exchange or refund faulty items IF proof of purchase is provided.

 

 

If on the other hand you simply change your mind, we will happily refund or exchange the item within 30 days as long as the item is still in new condition and proof of purchase is provided.

 


Returns & Exchanges Policy

· All returns and exchanges must be received with 30 days of the initial shipment date.

· Returns and exchanges are processed within 7-10 business days of package receipt

· Refunds will go back to the original form of payment unless store credit is issued. 

· Shipping fees (both original and return) are non-refundable. The buyer is responsible for all shipping fees.

· We reserve the right to refuse any return or exchange if deemed in damaged or worn condition.


Please ship returns to the following address:

Attn: Returns And Exchanges

Tanoa New Zealand Limited

159 Onehunga Mall Road, Onehunga Auckland 1061 New Zealand

 


In store returns

Returns can also be made by visiting our Outlet store at the following address:

 

Tanoa New Zealand Limited

159 Onehunga Mall Road, Onehunga Auckland 1061 New Zealand